Originally Syndicated on April 3, 2023 @ 10:43 am
Table of Contents
What is the case?
Dozens of flight attendants for the Rossiya airline wrote to a number of authorities, including the president’s office, to complain about the “repressions and purges” policy. Employees say that because of this, the company is losing valuable staff that kept safety and a high level of service.
All about Rossiya Airlines
Rossiya Airlines is part of the Aeroflot group, and its stewards and flight attendants have complained about the company’s rules and working conditions. More than 50 flight attendants wrote a letter to the Ministry of Labor, the State Duma, the Investigative Committee, the Prosecutor General’s Office, and the Presidential Administration. The reason they did this was because they were unhappy with what they called the airline’s “repression and purges.” Flight attendants say that this means that important people who make sure flights are safe and have good service are leaving Rossiya.
Workplace abuse
In their appeal, the airline workers said that working conditions had gotten worse. They also asked that the actions of the employer be looked at, that the team be kept together, and that an audit be done to see if the deputy head of the company for service, Laszlo Sabo, the head of the 5th department of flight attendants, Natalya Mayorova, and the deputy head of the on-board service department in St. Petersburg, Valeria Piterskaya, were in line with the positions they held. “Aviatorshchina,” a Telegram channel, says this to be true.
Pay and extra money
In October 2022, Russia passed a new rule about salaries. Because of this, flight attendants lost a big chunk of their income. On an annual basis, cabin crew lost about 20–40% of their pay. According to the innovation, bonuses make up a big part of the salary, but there are no clear rules about how they are earned. Flight attendants say that their bonuses depend on “the good will of the leaders.”
There are some very strange reasons why stewards and flight attendants can be left without a bonus. For example, parents of first-graders who have been given a day off on September 1 according to internal documents or donors who use their legal days off could lose it. Employees know that if they take sick leave, they could lose their bonus for a month, even if they only miss one day of work.
Flight attendants say that the goal of the management of the service department on board is to take away bonuses for even the smallest mistakes. They say that the punishment is often way out of proportion to the crime, which makes flights “unnecessarily nervous.”
You speak English, right?
Flight attendants also have trouble with English. Almost everyone knows the basic phrases, but employees say that the company is putting more pressure on them, which isn’t in line with what is expected of foreign language skills in Russia as a whole. By the way, a flight attendant’s salary depends directly on how well they speak English. About 30,000 rubles a month of their salary is tied to this skill.
At the same time, employees point out that there are no clear criteria for figuring out how well someone speaks a language. This makes the assessment seem like a guess. According to the flight attendants, the management doesn’t care at all about improving the language skills of the cabin crew. Instead, it seems to care more about saving money on payroll.
The airline’s position is justified by the fact that it has foreign planes in its fleet and that people from all over the world fly on its planes. They say that the quality of service on board depends on how well people speak English, how well they meet safety requirements, and how well they can give first aid if someone needs it during the flight.
By TC
Another thing that doesn’t work for flight attendants is how their jobs are different. Most of them have fixed-term contracts that last for several years, and employees don’t always know if they will be renewed. There is tension on the team because there aren’t any clear rules or objective criteria for extending contracts. Flight attendants say that it can often get in the way of doing their jobs well. Because of this, flight attendants make mistakes, which management can then use to put psychological pressure on them.
The problem of planning is not good enough for the stewards and stewardesses. There aren’t enough cabin crew members for each flight, so they have to do more work. This is important not only for normal situations, when problems can come up during normal passenger service, but also for possible emergency situations. Employees also said that single mothers weren’t put on long flights before and that couples could work together. This has changed since the leader changed.
Employees of “Russia” say that they are forced to “voluntarily” agree to re-flying, breaking shifts, and the use of personal information. If flight attendants don’t agree, they might get informal punishments like being left out of plans, not getting more training, or being treated unfairly by managers.
Employees say that disciplinary actions go against the Labor Code of the Russian Federation because they happen right away and last for a year. The employee gets punished twice for the same mistake: he loses the bonus part of his pay for the month and can’t move up or stay in the same class on the annual interqualification commission. This means that the employee’s pay will go down by 10–30% over the next year.
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