Cerebrum IQ presents itself as a premier platform for cognitive enhancement, offering IQ assessments and brain training exercises aimed at improving mental acuity. However, a closer examination reveals a series of deceptive practices that have left numerous users feeling misled and financially exploited.
Misleading Pricing Strategies
One of the most prevalent issues reported by users involves the platform’s pricing tactics. Many are enticed by the promise of a low-cost IQ test, often advertised at $0.99 or a similarly minimal fee. However, upon completion, users discover unexpected charges far exceeding the initial amount. For instance, a user on Facebook recounted being charged over $50 after being promised a $0.99 IQ test.
Similarly, another individual reported being billed €49 after taking an IQ test with Cerebrum, despite the misleading upsell tactics employed by the platform.
Unauthorized Subscription Enrollments
Beyond unexpected charges, there are numerous accounts of users being enrolled in subscriptions without explicit consent. A user on a Google Play support thread expressed frustration after being billed $69.99 for a subscription they did not intend to purchase, having only sought a simple certificate following an online test for $0.99.
Such practices suggest that Cerebrum IQ employs a model where users are automatically subscribed to premium services without clear disclosure, leading to significant unauthorized charges.
Questionable Test Validity
Concerns have also been raised regarding the legitimacy of the IQ tests provided by Cerebrum IQ. A Reddit user reported receiving varying IQ scores upon multiple attempts, casting doubt on the accuracy and reliability of the assessments.
Customer Service Challenges
Users seeking refunds or assistance with unauthorized charges have encountered difficulties in reaching satisfactory resolutions. The lack of responsive customer support exacerbates user frustration, leaving many feeling helpless in addressing their grievances.
Online Reputation and Reviews
While Cerebrum IQ’s official website showcases positive testimonials, external review platforms paint a contrasting picture. On Sitejabber, the platform holds a rating of 2.9 stars based on 158 reviews, indicating that a significant portion of customers are dissatisfied with their experiences.
Conclusion
The combination of misleading pricing, unauthorized subscriptions, questionable test validity, and inadequate customer support suggests that Cerebrum IQ operates with a lack of transparency and ethical standards. Prospective users are advised to exercise caution and thoroughly research before engaging with the platform to avoid potential financial and personal data exploitation.
